Thank you for shopping at Thermaguard Pty Ltd!
If your purchase is not quite what you're looking for, you've got 30 days from when you received your order to have your items sent back to us for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original unopened packaging, and your receipt or proof of purchase is required.
Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.
Products Eligible for Return & Refund
- Aerospace Firesleeve
- Supertherm Mudflaps (providing they are not a custom size)
- Fire Tape
- End Seal Tape
- Cable Ties and Accessories
Products Not Eligible for Return & Refund
- Radiant Heat Shields – as these products are custom made based on your requirements, we do not offer refunds. However if there is any issue with the size of the product, please post it back to our head office and our team will make the required adjustments and return to you.
- Protective Blankets – these products also have customised features and are not eligible for returns or refunds.
- Linear Wrap – our Linear Wrap is also made to order, thus is not eligible for returns or refunds.
As soon as we've received and taken care of your return, we'll email you to confirm that your refund has been issued. We’ll process your return within 3 working days of receiving your order. However, during busier periods it may take up to 7 working days.
You will receive a refund of duties and Goods and Services Tax (GST) - Australian customers only, however, the initial delivery cost will be excluded. Please note that the refund time frame may vary depending on the payment method and processing times between payment providers:
- Credit Card: Our bank will credit your account within 10 working days of receipt of your items
- PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
You can return any eligible items to our head office – 14 Wireless Road East, Mount Gambier, SA, 5290, AU
If you have any questions regarding returns or refunds, contact us through firstname.lastname@example.org